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1. Why is hurricane debris collection taking so long?

There is an estimated 90,000 Cubic Yards of debris on the street from Hurricane Dorian. The Town tracks 337 “Neighborhoods” within the Town. Of these neighborhoods, 92 have been completed, 79 are ongoing/planned, and 166 have not been started. We are seeing on social media that residents are starting to get upset that their debris hasn’t been collected yet. It is going to take some time to get everything picked up. As more contract crews become available the pace of debris pickup will increase.

2. What is the plan for my specific neighborhood?

For numerous reasons, it is hard to project exactly when we will get into each neighborhood. Our ability to collect debris is based on the number of people we have available on any given day, the amount of equipment that is available. The pace that we collect debris is driven by the volume of debris in each neighborhood, how consolidated the debris piles are, and the traffic and travel time it takes to get from the collection point to the drop site and then back to the collection point. We will continue releasing Daily Pickup Updates after the morning coordination meetings to ensure we communicate accurate information.

3. Why is my neighborhood marked complete when my pile was missed?

There are several possibilities why your pile was missed:
- There was non-vegetative debris mixed into your pile.
- Vegetative debris was not cut down to 4 ft.
- Something was blocking your pile and we couldn’t get to it.
- Some of the contractor crews are initially skipping cul-de-sacs and coming back with smaller equipment before they move into other areas.
- We accidentally missed it.

If we missed your pile, please remember there will be a second pass across the entire Town once the first pass is completed. If we have the opportunity to go back to it during the first pass, we will.

4. How can I help?

This how you can help:

- Please review the Debris Separation Guidelines on the graphic from FEMA. The only storm debris authorized for collection for Hurricane Dorian is vegetative debris. If other items are mixed into vegetative debris piles, the pile may not be collected.
- Please review the “Tips for Curbside Debris Placement” infographic. Make sure to keep all piles away from ALL utilities so we don’t damage critical infrastructure. Do not block roadways or sidewalks.
- We are cleaning what we can but ask for help on completing the finishing touches (sweeping and bagging leaves, cleaning up smaller debris left behind after piles are picked up, etc.)
- If you have multiple small piles of vegetative debris, please combine them to increase efficiency in the collection process.