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2. We want to know about your experience working with our department and are asking you to take a few minutes to complete our new customer satisfaction survey. Your feedback is truly important to us. Your responses will help us identify and address areas where we may need to improve our customer service procedures or other aspects of our department. Our goal is to make your interaction with our department an efficient and pleasant experience. This survey should take approximately five minutes to complete.
6. 1. What was the subject of your most recent encounter with the Building Inspection Division?

   1. Scheduling or Inquiring about an Inspection
   2. Making Building Permit Application
   3. Checking Status of a Building Permit Application
   4. In Person Building Permit Pick-up
   5. Remote Permit Pick-up
   6. Online Usage of Building Inspection Division Webpages
   7. General Information
   8. Other
8. 2. How would you rate the information provided to you by the Building Inspection representative?

   1. Very Accurate
   2. Somewhat Accurate
   3. Neutral
   4. Somewhat Inaccurate
   5. Completely Inaccurate
10. 3. How would you describe the responsiveness of the Building Inspection Division staff, with regard to timeliness of returned calls or emails, follow-up meetings, etc.?

    1. Excellent
    2. Very Good
    3. Average
    4. Fair
    5. Poor
12. 4. How would you rate the turn-around time for plan review by the Building Inspection Division staff?

    1. Excellent
    2. Very Good
    3. Average
    4. Fair
    5. Poor
14. 5. How would you rate the helpfulness of the Building Inspection Division staff?

    1. Excellent
    2. Very Good
    3. Average
    4. Fair
    5. Poor
16. 6. How would you rate the professionalism of the Building Inspection Division staff?

    1. Excellent
    2. Very Good
    3. Average
    4. Fair
    5. Poor
18. 7. Overall, how satisfied are you with the level of customer service provided by the Building Inspection Division representative? (i.e. willingness to help, appropriate personal interaction, etc.)

    1. Very Satisfied
    2. Somewhat Satisfied
    3. Neutral
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
20. 8. How satisfied are you with the quality of professional services provided by the Building Inspection Division representative? (i.e. clarity of plan review comments, accuracy of materials provided, etc.)

    1. Very Satisfied
    2. Somewhat Satisfied
    3. Neutral
    4. Somewhat Dissatisfied
    5. Very Dissatisfied
22. 9. If you used our departmental website, how easy was it to find what you were looking for?

    1. Very Easy
    2. Somewhat Easy
    3. Neutral
    4. Somewhat Difficult
    5. Very Difficult
24. 10. Approximate date & time of your visit/call.

    1. Within the past week
    2. Within the past month
    3. Within the past six months
26. 11. Would you describe yourself as a:

    1. Resident
    2. Contractor
    3. Local Business Owner
    4. Professional Design Team Member
    5. Real Estate Agent
    6. Developer
    7. Other
30. Please elaborate on any of your previous responses by providing us with specific comments or feedback below:
34. Optional Contact Information: If you would like to be contacted for a follow-up or be considered for possible future focus groups, please provide your contact information below.
36. First Name
37. Last Name
39. Street
41. (Apt., Bldg., etc.)
43. City
44. State
45. Zip
47. Email
48. Phone Number
Leave This Blank:


50. 1. Receive an email copy of this form.
51. Email address

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