Form Center

By signing in or creating an account, some fields will auto-populate with your information and your submitted forms will be saved and accessible to you.

Planning & Development Department Customer Satisfaction Survey

  1. We want to know about your experience working with our department and are asking you to take a few minutes to complete our new customer satisfaction survey. Your feedback is truly important to us. Your responses will help us identify and address areas where we may need to improve our customer service procedures or other aspects of our department. Our goal is to make your interaction with our department an efficient and pleasant experience. This survey should take approximately five minutes to complete.

  2. 1. What was the subject of your most recent encounter with the Planning and Development Department?

  3. 2. How would you rate the information provided to you by the Planning Department representative?

  4. 3. How would you describe the responsiveness of the Planning and Development Department staff, with regard to timeliness of returned calls or emails, follow-up meetings, etc.?

  5. 4. How would you rate the turn-around time for plan review by the Planning and Development Department staff?

  6. 5. How would you rate the helpfulness of the Planning and Development Department staff?

  7. 6. How would you rate the professionalism of the Planning and Development Department staff?

  8. 7. Overall, how satisfied are you with the level of customer service provided by the Planning and Development Department representative? (i.e. willingness to help, appropriate personal interaction, etc.)

  9. 8. How satisfied are you with the quality of professional services provided by the Planning and Development Department representative? (i.e. clarity of plan review comments, accuracy of materials provided, etc.)

  10. 9. If you used our departmental website, how easy was it to find what you were looking for?

  11. 10. Approximate date & time of your visit/call.

  12. 11. Would you describe yourself as a:

  13. Optional Contact Information: If you would like to be contacted for a follow-up or be considered for possible future focus groups, please provide your contact information below.

  14. Leave This Blank:

  15. This field is not part of the form submission.